Refund policy

Returns & Refunds

At Kennard Cutlery, every knife is individually handcrafted with great care. If you are not completely satisfied with your purchase, please read the following policy.

Standard Stock Items

Unused standard stock knives may be returned within 14 days of delivery for a refund, provided they are:

- In unused condition.
- Returned in their original packaging.
- Free from damage, sharpening, modification, or signs of use.

The customer is responsible for return shipping costs unless the item is faulty or incorrect.

Refunds will be processed once the returned item has been received and inspected.

Custom & Personalised Orders

Custom-made, engraved, or personalised knives are made specifically for the customer and cannot be returned or refunded unless they are faulty or do not match the agreed specification.

Faulty or Damaged Products

If your knife arrives damaged or you believe it has a manufacturing defect, please contact us within 7 days of delivery with photographs and a description of the issue.

Where a genuine manufacturing defect is confirmed, Kennard Cutlery will, at its discretion:

- Repair the product;
- Replace the product; or
- Issue a full refund.

This does not affect your statutory consumer rights.

Items Not Eligible for Return

Returns will not be accepted for products that have:

- Been used or resharpened.
- Been modified or repaired by a third party.
- Been damaged through misuse, abuse, neglect, or improper maintenance.
- Developed surface rust due to inadequate care.
- Been used for purposes other than normal food preparation.

Return Shipping

Returned items should be securely packaged to prevent damage during transit. Kennard Cutlery cannot be responsible for items damaged or lost during return shipping. Please note that returns will need to be sent to the following address: 25 Elm Park, Buncrana F93C6C6, Co. Donegal, Ireland.

How to Request a Return

Please contact us at info@kennardcutlery.com before returning any item. Include your order number, a brief description of the reason for the return, and photographs where applicable. 
Returns sent without prior contact may experience delays in processing.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kennardcutlery.com.